Introducing CareSync: A leading U.S. healthcare organization aims to develop a patient-centric mobile application that goes beyond simple medication reminders. The application will not only remind patients to take their prescribed medications but also deliver real-time critical alerts, provide emergency handling support, and serve as a centralized repository for all relevant health information.

To address this vision, CareSync has been conceptualized. CareSync is an intelligent patient care platform that continuously tracks vital signs and medication schedules, ensuring patients stay on track with their treatments. Beyond reminders, the application educates users about the potential risks and health outcomes associated with missed or delayed doses, thereby fostering accountability and improving overall health outcomes.

The goal is to enhance patient adherence, reduce hospital re-admit, and improve overall care coordination.


Scope of design:
Managing Medications.
Monitoring Health Vitals.
Get Emergency Alerts.
Connected Care Network

Role: As Sole UX Designer responsible for handling & leading multiple finance platforms from research to delivering high level prototypes. I realigned vision, balanced effective user experience with fast speed in 2 quarters, resulting in positive customer feedback and saving business users time by high margin.

Case Study Link: CareSync

Problem Statement

Patients with chronic conditions (e.g., diabetes, hypertension, heart disease) often:

• Forget to take or track medications.

• Have health records scattered across multiple platforms.

• Lack proactive alerts, leading to preventable emergencies.

• Current apps are fragmented, too basic, or fail to address emergencies effectively.
  
  

Core Improvement Areas (Scope of Design)

1. Managing Medications – Clear daily schedules, reminders, refills.

2. Monitoring Health Vitals – Integration with wearables (BP monitors, Fitbit, etc.).

3. Emergency Handling – Quick SOS, hospital/doctor/family contact, insurance support.

4. Connected Care Network – Communication with caregivers, secure chat, centralized records.

User Insights (From Research)

• Pain Points:

  • Forgetting or duplicating doses.

  • Overwhelmed by multiple medications.

  • Difficulty accessing scattered medical records.

  • Anxiety about emergencies when alone.
    
    

• Goals:

  • Take medicines on time.

  • Get alerts for abnormal vitals.

  • Reach doctors/caregivers quickly.
    
    

• Motivations:

  • Stay healthy and independent.

  • Reduce hospital visits.

  • Keep family informed.
    
    

Competitor Analysis (Key Learnings)

Medisafe: Good for complex medication schedules but limited free features and reminder glitches.

• MyTherapy: Free, integrates symptom tracking, but lacks drug interaction alerts and refill tracking.

• Gap Identified: Existing apps lack emergency handling and holistic integration of records, alerts, and communication.

CareSync – The Proposed Solution

• Centralized Medicine Overview with clear schedules, intake status, and refill management.

• Vitals Tracking integrated with wearables and health progress visualization.

• Emergency Features including SOS alerts, caregiver contacts, hospital/insurance access.

• Smart Alerts with priority levels, visual risk indicators, and personalized warnings.

• Connected Care Network with secure chat, family/caregiver updates, and data sharing.

  
  

Key Benefits

Improved medication adherence and reduced missed doses.

• Real-time emergency handling for patient safety.

• A single hub for health records, reminders, and vitals.

• Enhanced doctor-patient-family communication.

• Reduced hospital readmissions and healthcare costs.